ReplyTurn
Provider Terms
Product-specific information that supplements the agreement presented through Atlassian Marketplace.
Effective and last updated: 4 September 2026
1. Agreement
ReplyTurn is provided by Sovereign World Labs through Atlassian Marketplace. These product-specific terms supplement the end-user agreement selected in the Marketplace listing. If there is a conflict, that Marketplace agreement controls unless it expressly permits provider-specific terms to take precedence.
2. Service scope
ReplyTurn is a Forge-hosted app for Jira Service Management and Customer Service Management that derives and displays public-conversation reply state. It does not provide Jira, Atlassian Cloud, telecommunications, emergency, or professional services.
3. Trial and subscription
Trials, subscriptions, renewals, user tiers, refunds, taxes, billing, suspension, and cancellation are administered through Atlassian Marketplace under Atlassian’s applicable terms. Where offered, the standard evaluation period is 30 days.
4. Customer responsibilities
The customer controls its Jira data, users, permissions, workflows, and lawful basis for processing. Customers must maintain appropriate Atlassian access controls and must not rely on ReplyTurn as the sole mechanism for emergency, safety-critical, regulated, or legally mandated response handling.
5. Privacy and security
Data handling is described in the ReplyTurn Privacy Policy. ReplyTurn is Forge-only and does not intentionally send customer data outside Atlassian. Security reports should be sent to security@sovereignworldlabs.com.
6. Support
Support hours, response objectives, exclusions, and incident channels are published in the ReplyTurn Support Policy. Response targets are service objectives, not guaranteed resolution times or uptime commitments.
7. Atlassian platform
Operation depends on Atlassian Cloud, Forge, Jira Service Management, and Customer Service Management. Sovereign World Labs will use reasonable efforts to maintain compatibility but does not control Atlassian service availability or platform changes.
8. Contact
Questions about these terms can be sent to support@sovereignworldlabs.com.